Buying Product
How our Skygram work ?
Skygram lets you see what your users are doing within your app live and take control with one click, all with no set up
How long does it take to setup Skygram?
The integration for skygram can be done under 5 minutes by an engineer, and only requires you to insert a few lines of code into your site.
Will this slow my site down, or cause any performance issues?
Skygram is an extremely performant screenshare experience, with no impact on website performance whatsoever
Who counts as a seat? Can I have seats on different plans?
Every user who can log into the skygram dashboard and view customer session is counted as a seat. We do not support seats on different plans. If this is something that you require, please contact sales hello@skygram.co
How can i contact your technical team ?
We're always happy to answer any questions over email- hello@skygram.co, live chat, or a call. Feel free to ping us 24/7, and we'll get back to you as soon as we can.
General Questions
How does Skygram work ?
Cobrowse, Start in-app one click Live video calls & screen takeover, access console & replay
What is the main process open account ?
Just Signup to start a free trail or reach out to hello@skygram.co
Is Skygram safer to use with my app?
Skygram delivers a comprehensive security technology under the hood to help you secure your cobrowsing experience, allowing you to focus on what matters most, your customers.Skygram elevate's your security screen sharing lifecycle, to give you peace of mind.
How can i contact your technical team ?
Please to reach out to us at hello@skygram.co for us to assist you further
Payments Questions
Can I try Skygram for free?
Sure! Just sign up for our free plan. No credit card required..
What is a user?
If you want to start remote session, you need a valid license assigned to the account. A user is an individual person who logs into a Skygram account with their email address.
Do you have monthly and yearly billing options?
We offer either monthly or yearly billing options. The yearly billing option is always cheaper (~20% discount).
Can I cancel at any time?
You can cancel your subscription at any time. Please read our terms and Conditions on this.
How is the payment being processed? Can I pay with Paypal?
We handle billing via Paddle. It’s the same payment provider used in companies such as AdGuard, Framer, Planyway and other. We do not handle your credit card information directly. Paypal is fully supported, select it as your payment method on checkout.
Do you offer refunds?
We offer a 30–day money–back guarantee. To do this, please contact hello@skygram.com
What happens if my payment fails? E.g. an expired credit card?
Your account email will be notified after each failed payment. Payments may be retried up to 3 times within the next week. After this, if the payment did not succeed, you will be downgraded..
Do you comply with Payment Card Industry Data Security Standard?
We never view or store any customer’s full credit or debit card details on our platform. We handle billing via Paddle, a company that uses a number of Payment Card Industry (PCI) compliant providers to process credit and debit card transactions.